Disclosure Statement

Advice Collective Limited holds a Class 2 Financial Advice Provider Licence issued by the FMA to provide financial advice services.Advice Collective Limited Financial Services Provider Number is FSP1009030.

Our office contact details:

Address: 10 Fitzgerald Road, Mount Wellington, Auckland, 1060 Phone: 021 090 70989 Email: liam@advicecollective.co.nz Website: www.advicecollective.co.nz

Our Services & Scope of Advice

The conditions of our license allow us to provide the financial advice services on KiwiSaver and Personal Insurance.

Specific products we can provide financial advice on:

  • KiwiSaver Investments

  • Personal & Group Insurance: Life Cover, Medical Insurance, Trauma Cover, Income/Mortgage protection, and Total Permanent Disability (TPD).

KiwiSaver

Product providers we might recommend:

  • Booster

  • Generate

  • Milford

  • NZFunds

  • Pathfinder

Personal Insurance

Product providers we might recommend:

  • AIA

  • Chubb

  • Fidelity Life

  • nib

  • Partners Life

Our fees

Generally speaking, there is no charge for KiwiSaver advice. However, in certain circumstances there may be an application fee from your KiwiSaver balance, the exact fees will be confirmed before advice is provided to you. We are typically remunerated by providers who pay us an upfront fee along with a small ongoing commission.

Insurance advice comes at no cost to you. Instead, we are compensated by the providers who pay us an upfront fee along with a small ongoing commission.

Our duties and obligations to you

  • To give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests.

  • To exercise care, diligence, and skill in providing you with advice.

  • To meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).

  • To meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

How we manage any conflicts of interest

  • We follow a 6-step advice process that ensures our recommendations are made appropriately, based on your goals and circumstances.

  • We undergo annual training about how to manage conflicts of interest.

  • We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly. Additional training is provided as required.

  • We undertake an annual independent Compliance Assurance Review.

Complaints and Disputes Resolution

If you are not satisfied with our financial advice service in any way, you can make a complaint by emailing liam@advicecollective.co.nz or calling us on 021 090 70989.

When we receive a complaint, we will consider it following our internal complaints process:

  • Inform you on how we will address the complaint

  • Gather any information that will help us resolve the complaint

  • Aim to resolve the complaint within 5 working days

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact our external dispute resolutions scheme Financial Services Complaints Limited (FSCL). This service will cost you nothing and will help us resolve any disagreements.

You can contact the FSCL Scheme at: Address: Level 4, 101 Lambton Quay, Wellington, 6011 Telephone number: 0800 347 257 Email address: complaints@fscl.org.nz Website: https://www.fscl.org.nz